FAQ

  • MY DELIVERY
Why is my package delayed?
We apologize that your order is running behind. Please allow 14 business days for your package to be delivered to you. If the carrier is experiencing a delay, please check with the package's carrier for the latest updates on the order status. Please visit https://www.track718.com/en/detail for more information.
If this does not fully answer your question, please reach out to our customer service team at support@dollylace.com
  • MY ORDER
              Can I make changes to my order?
Please reach out to our customer service team at support@dollylace.com to request changes in your order
I entered the wrong shipping address at checkout.
Please contact our customer care team immediately at support@dollylace.com in order to change your shipping address. Please note we are unable to make any changes if your order has already shipped.
  • REFUNDS AND EXCHANGES
              How long will it take for my return to process?
Please allow three working days for your return to process once it has arrived at. our warehouse
If this does not fully answer your question, please reach out to our customer service team at support@dollylace.com
When returning my order, do I have to pay a shipping fee?
No, we include a free return label with every purchase. Please note your initial shipping fee will not be refunded.
What's your return policy?
If you are not satisfied with your purchase, you may return your items for a full refund within 30 days. All returned items must be unworn and in their original packaging for a full refund. To returns your items, please follow these simple steps:
All packages will come with a free return label printed inside the package
Affix the label to your package drop it off at the local post office
Can I exchange Items?
You are able to exchange bras only if they are unworn and in their original packaging within 30 days of purchasing.